Shannon Cyber Services - Elevated errors across SSO and AuthKit – Incident details

All systems operational

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Elevated errors across SSO and AuthKit

ResolvedPartial outage1 hour 3 minutes

Affected

WorkOS → Core Services → AuthKit

Degraded performance from 3:57 PM to 4:09 PM, Operational from 4:09 PM to 5:01 PM

  • ResolvedUTC

    This is now resolved. Errors and latency were elevated between 15:21 and 15:50 UTC primarily for requests served by MIA and ATL with some impact on the US east coast and northern South America.

  • MonitoringUTC

    We're seeing recovery across services and will continue to monitor.

  • InvestigatingUTC

    We are seeing elevated errors and request latency across SSO and AuthKit due to network degradation and an upstream provider.