Shannon Cyber Services - Intermittent 503 errors in certain regions – Incident details

All systems operational

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Intermittent 503 errors in certain regions

ResolvedDegraded performance4 hours 19 minutes

Affected

WorkOS → Core Services → AuthKit

Operational from 7:51 PM to 12:10 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our upstream provider has mitigated the issue affecting those edge regions and 503 error rates have returned to normal.

  • UpdateUTC

    We continue to see intermittent 503 errors on a small fraction of requests routed through Ashburn, Virginia. We continue to work with the upstream provider.

  • UpdateUTC

    We continue to see intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia. We will provide updates as they become available while we work with our upstream provider.

  • IdentifiedUTC

    We're seeing intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia. We've isolated this to an issue with an upstream provider and are working with them on a resolution.